Refund policy
Returns & Refund Policy
We hope you love your Sipsy Studio order. If something isn't right, please get in touch and we'll do our best to help.
Change of Mind
As many of our products are made to order, we generally do not accept returns or exchanges for change of mind.
Please check product descriptions, measurements, colours and personalisation details carefully before placing your order.
Personalised & Custom Orders
Personalised and custom-made products cannot be returned or exchanged for change of mind.
Please double-check all names, spelling, colours and other customisation details before submitting your order. Your item will be made using the information provided at checkout.
If you notice an error after ordering, please contact us as soon as possible. If production has not started, we may be able to make changes.
Faulty or Damaged Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos showing the item and, if relevant, the packaging
We'll review the issue and work with you on an appropriate solution.
3D Printed Products
Due to the nature of 3D printing, small layer lines, minor surface variations and slight differences between individual prints can occur. These are a normal part of the manufacturing process and are not considered faults.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
As many products are made to order, we cannot guarantee that an order can be cancelled once production has begun.
Australian Consumer Law
Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.
Contact Us
If you have any questions or concerns about your order, please contact us through our Contact page and include your order number where possible.